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Privacy Policy

Protecting Your Privacy

At P and C Retail UK Limited we are 100% committed to protecting the privacy and security of our customers and our site visitors.

We may change or update this page from time to time to reflect how we are processing your data.

 

Content

 

How we use your information

We use your information in a number of different ways and what we do with it depends on the information. You do not have to give us any personal information but if you decide not to you may not be able to buy from our site and you are unlikely to receive our optimal customer experience.  

 

We use your name and contact details to:

  • Deliver your purchases to you
  • Send you service messages by text, e-mail or through social media, such as order updates
  • Send you information by email, text or post about our new products and services
  • Prevent and detect fraud
  • Show you adverts as your browse the web
  • Find out what you and our other customers like

 

We use your payment information to:

  • Take payments and give refunds
  • Prevent and detect fraud

We use external payment systems such as SAGE Pay, Amazon, PayPal and Skill to process all our online payments. All these systems have their own security. We do not store your credit card details and we do not store your card’s security/CVV code.

 

We use you contact history with us (phone, email, post) to:

  • Provide customer service and support

 

We use your purchase history and saved basket items to:

  • Sell you things
  • Provide customer service and support and handle returns/exchanges
  • Find out what you and our other customers like

 

We use information when you browse our website using your phone or computer to:

  • Improve our website by noting your IP address and device type
  • Set default options for you such as language and currency should you choose to share your location data with us
  • Protect our website

 

We use information from accounts you link to us through Facebook and Twitter to:

  • Enable you to log into our website simply and easily
  • Provide you with product recommendations

 

We use your responses to surveys, competitions and promotions to:

  • Run the survey, competition or promotion
  • Improve our customer service to you
  • Improve our product range

 

Sharing your information

We do not, and will not, sell any of your personal data to any third party. This includes your name, address, email address or credit card information. We want to earn and maintain your trust and we believe this is absolutely essential in order do that.

We do however share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies in the P and C Retail UK Limited group, as sometimes different parts of our group are responsible for different activities
  • Companies that require information to get your purchases to you, such as delivery companies, warehouses, order packers and payment service providers
  • Professional service providers such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites should you choose to link your accounts to us
  • Marketplace sellers where you place an order
  • External payment providers where you choose to use their payment service (SAGE Pay, Amazon etc)

 

Marketing messages

If you have agreed we will send you marketing messages by email or by text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from us

You can stop receiving marketing messages from us at any time. You can do this through your account settings, by clicking on the ‘unsubscribe’ link in any email or by contacting us directly (see our Contact Us page)

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages but please be aware that it may take a few days for all our systems to be updated and that you may receive messages from us while we process your request.

Stopping marketing messages will not stop service communications such as order updates or customer service messages

 

Seeing adverts online

We engage in online advertising to keep our customers aware of what we are up to and to help you see and find our products more easily.

We target advertising banners and ads to you when you are on other websites and we do this using a variety of digital marketing networks and ad exchanges. We may use a range of advertising technologies and mobile identifiers, as well as specific services offered by some sites and social networks.

The banners and ads you see will be based on information we hold about you.

 

Keeping your information

We will hold on to your information for as long as you have your account or for as long as it is needed to be able to provide the services to you.

If for any reason we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions, we may keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

Your rights

Regarding your personal information you have:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator (the Information Commissioner’s Office in the UK)

 

Cookies

We use cookies when you visit our site. There are four main types of cookies and here are our reasons how and why we use them.

  1. Site functionality cookies: these cookies allow you to navigate the site and use our features such as “Add to Basket”
  2. Site analytics cookies : these cookies allow us to measure and analyse how our customers use the site and therefore improve both its functionality and your shopping experience
  3. Customer preference cookies: when you are browsing or shopping these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you
  4. Targeting or advertising cookies: these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns

 By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.

 

How to contact us

If you would like to contact us for any of the following reasons:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Then please do so via our Contact Us page, by telephoning us or by writing to us at the address given on our Company Information page

May 2018